I'm a new library director of a small library, and one of the things that has surprised me the most is how vendors don't take no for an answer. I realize they are in sales and have to sell, but how do I make them realize that after I say no, all they are doing is ruining the chances of any future sales (and, incidentally, get them to stop taking up my time). This is mostly over the phone, and it applies to both book vendors and supply vendors (we have one light-bulb vendor who has insisted on telling me we can't possibly have any lightbulbs left after our last order despite my telling him we have a box and a half in the basement!)
I don't think I'm especially wishy-washy sounding, but maybe... How do others handle making people understand that a no is a firm no?