Two people able to monitor Meebome guest questions? - Unshelved Answers

Two people able to monitor Meebome guest questions?

2009-11-19T02:28:33Z

Collective Wisdom,

We are in the early stages of implementing MeeboMe reference services as an embedded widget on our upcoming release of our new website.

I have been playing around with the widget, and Meebo, but so far I can't seem to figure out a way for two librarians to be logged in at the same time to field messages (in case one is helping another person and can't see the notifications).

I just found out about Unshelved answers, and thought someone else may already know the mysteries of Meebo / MeeboMe.

Any tips are greatly appreciated!

Elizabeth

Answer by Jeff for Two people able to monitor Meebome guest questions?

2009-11-19T18:01:18Z

Most libraries have set it up where there is either just one logged in at a time, or that there is another meebo account set up and are active at the same time. In some cases, this also makes a the service more personable where they know which librarian they are chatting with.

Answer by George for Two people able to monitor Meebome guest questions?

2009-11-19T19:36:46Z

To my knowledge only one person can be logged into Meebo at a time. It was never intended for libraries (or other organizations with multiple users) and we are really stretching its designed purpose (for individuals to monitor multiple IM accounts!)

It works in libraries, but you have to be careful about trading the shift... if I log in and a colleague is in the process of answering a question you loose the transaction! Now the patron will still show up, so you can reconnect and explain the shift change, but this is clunky.

-George

Answer by Ron Miller for Two people able to monitor Meebome guest questions?

2009-11-20T13:32:47Z

Here is something that was made for libraries. https://admin.libraryh3lp.com/docs/h3lp

Answer by Jody for Two people able to monitor Meebome guest questions?

2009-11-20T14:07:44Z

Libraryh3lp works very well in our library. We used to use Meebo, but switched to libaryh3lp because you can have multiple people on at the same time. You can even transfer questions to another person. Good for Ron for posting his answer.

Answer by Ellen Filgo for Two people able to monitor Meebome guest questions?

2009-11-20T14:33:57Z

I also want to give a shout out for Libraryh3lp. When it launched in the spring of 2008 we ditched Meebo like a bad habit, precisely because our IM traffic was so much that one person on Meebo couldn't handle it all. Go with Libraryh3lp - it's very affordable for libraries and was created with library and library issues in mind!

Answer by Michelle for Two people able to monitor Meebome guest questions?

2009-11-20T14:39:43Z

We often have more than one person logged into Meebo. When the second person logs in, a message will pop up saying that someone else is logged in, and to type '1' to log the other person out. But of course, we don't do that.

Answer by Deborah for Two people able to monitor Meebome guest questions?

2009-11-23T03:15:53Z

We use a Meebo chatroom so any number of librarians can be logged in at once. It does work quite differently from the normal widget though - instead of having the widget on every page we have a link on every page to the chatroom page, and also there's no privacy by default (though people can shift to a private discussion with a single librarian if necessary).

For notification, a lot of us use Pidgin - I prefer it because the notification noises are louder than the Meebo web interface, among other reasons.